The App is free to download, but you must subscribe to a Monthly ($24.99) or Annual ($249.99) subscription to access the classes. Subscriptions are through in-app purchases. Occasionally, we will offer free live classes available to anyone with the App downloaded, but all on-demand classes require a subscription.

There will be live classes most weeks, but not every week. You can log into your app to see what ‘Live and Upcoming’ classes are scheduled.

No. Class times will vary. While many classes may be offered at similar times some weeks, class times can vary and change. You can log into the app to see what ‘Live and Upcoming’ classes are scheduled. Make sure your app notifications are on to receive updates if class times are adjusted.

Yes! Most live classes will be recorded so you can play on-demand. If a live recorded class won’t be available on-demand, we will note that in the class notes. Live recorded classes will not be available immediately in the on-demand library. It takes some time for live recorded videos to upload to the On-Demand Library.

No. Most live classes will be recorded and available for you to play on demand. You don’t have to participate live. The added benefit of participating in a live class is the ability to chat with the coach and other class members during the class. The chat feature is currently only available during live classes.

Not unless you want them to. You have full control over the privacy of your information and level of participation in classes. You can choose to keep it all private or share it with the coach and/or other members of your choosing.

No. This is an optional feature you can use but don’t have to. By pairing your smartwatch or heart rate monitor, you can track your heart rate and the intensity of an individual class and track your progress in classes you repeat.

We are currently working on this connectivity issue. You can still use the app without this connectivity or you can try a different heart rate monitor you have.

Currently, spin, treadmill, resistance/strength, and core workout classes are available. We will be adding different class opportunities as we grow.

Honestly, nothing is absolutely required. While a spin bike or treadmill helps you be able to participate in those classes as they are designed, you can put some shoes on and participate in the intervals the class offers in your home or outside in your community. No weights for the resistance classes? Use items (like water bottles) you have in your home.

Currently, our founding Coach, Jamie Touchberry, leads the classes. We will be adding different coaches as we grow.

The Waiting Room is your opportunity to gather online 5-10 minutes before a live class starts—just like if you were meeting for a class at your local gym. It’s an opportunity to communicate with others who are attending the class and sometimes even the class’s Coach. You do not have to participate in the Waiting Room time before class.

We’ve got great customer service representatives who are ready to assist you with any of your App questions. From your Thee Little Bird App Dashboard, select the “square with the 3 dots inside” icon on the bottom right. On the next screen, select “Help & Support.” You can use the Live Chat feature M-F, 8 AM-5 PM CST, or complete the “Contact Us” Form with as much information as you can provide at any time.

If you have a question not listed here, use our contact form to ask. Please give us 3 business days to respond.

A monthly subscription is $24.99 and an annual subscription is $249.99. The annual subscription saves you 2 monthly payments! Both subscriptions automatically renew at the end of their subscription periods.

Yes. Your subscription automatically renews at the end of each subscription period using the payment method set up when signing up for the subscription through the App or Google Play stores.

Yes. If you decide our app isn’t the best fit for you, you may cancel your subscription anytime before your next subscription renewal date. We recommend canceling at least 72 hours before your subscription period ends. You will continue to have access to the app until your current subscription period ends.

No. We do not provide refunds. If you decide our app isn’t the best fit for you, you may cancel your subscription anytime before your next subscription renewal date. We recommend canceling at least 72 hours before your subscription period ends. You will continue to have access to the app until your current subscription period ends.

Since your subscription is processed through either the App or Google Play Store, you will need to make sure the payment you have on file with them is up to date. If your subscription renewal doesn’t process on your subscription renewal date, you may lose access to the app until your payment is processed.

You were only charged the subscription cost by us. When purchasing your subscription through the App and Google Play Stores, they are required to add any applicable local and state taxes to digital products that your individual state requires. Your invoice will reflect these taxes. You should be able to get a copy of your invoice through the “Purchase History” section of your App Store Account.

If you have a question not listed here, use our contact form to ask. Please give us 3 business days to respond.